Frequently Asked Questions

Frequently Asked Questions – COVID-19

When Is Massage Heights Planning To Reopen

We are OPEN

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With Massage Heights Re-Opening How Can I Book A Massage

As a company we understand the need and want for massage services. Front desk employees are being onboarded before the offical re-open date. Expect a call or text in the coming days! We want to see you!

Online Booking Updates

At this time, online booking has been turned off for most retreats (Check out the locations page for a full list). This was done to ensure Massage Heights retreats are able to follow the guidlines and policies set forth by the provincial government and Alberta massage therapy governing bodies. We apologize for any inconvenicne this may cause and look forward to once again offering the online booking resource in the near future. 

Are masks mandatory for All Massage Therapy Retreats?

Yes. As of August 1st 2020, Massage Heights has implemented a mandatory mask rule. This rule applies for all guests and employees. When in the lobby, hallways, or treatment room we do ask all persons to wear a mask or facial covering. (If for medical reasons you are un-able to wear a mask, please let the front desk team know. You will not be denied service, however to ensure the safety and well-being of both employees and guests certain precautions will be made).

What Are The Hours Of Operation Going To Be?

After 3 months of mandated closure, Massage Heights has decided to expand the hours for all Alberta Massage Heights locations. Starting June 12th 2020: Monday-Friday: 8am-9pm, Saturday 8am-7pm, Sunday, 9am-6pm. 

When Will My Program Be Reactivated?

After 3 months of mandated closure, Massage Heights has decided to expand the hours for all Alberta Massage Heights locations. Starting June 12th 2020: Monday-Friday: 8am-9pm, Saturday 8am-7pm, Sunday, 9am-6pm. 

What Is Happening To Massage Heights Employees

Massage Heights is taking every step possible to assist our employees during this time. We have continued all health benefit plans, offered financial assistance and have been in constant contact with our teams. When we can open our doors, we will have everyone back with normal schedules.

Any Questions That Weren't Answered

Please reach out via email, contact@massageheights.ca is the central email address for all Massage Heights retreats. Feel free to utilize this email address for any questions or concerns that were not answered in this FAQ section.